Customer Care
We're here to help.
Questions about an order, delivery, or a gift you're planning? Reach us directly or check the answers below.
Fastest way to reach us
+234 800 000 0000
We reply within a business day
support@gifthub.ng
Phone
Mon–Sat, 9am–7pm WAT
+234 800 000 0000
Frequently asked questions
What areas do you deliver to?
We offer same-day delivery within Lagos for orders placed before 12pm. Other Nigerian states typically receive orders within 2–4 business days.
What payment methods do you accept?
Card payment, bank transfer, and cash on delivery (Lagos & Abuja only). You choose your preferred method at checkout.
Can I change or cancel my order after placing it?
Yes — if it hasn't been dispatched yet. Message us on WhatsApp or email with your order number as soon as possible and we'll do our best to help.
Do you offer corporate or bulk gifting?
Absolutely. We deliver branded hampers for offices, hospitals, churches and schools, with volume pricing and scheduled delivery windows. Browse our corporate gifts or reach out directly to discuss your order.
What if my hamper arrives damaged or incomplete?
Please contact us within 24 hours of delivery with a photo of the item, and we'll arrange a replacement or refund — no questions asked.
Can I include a personalised message with my gift?
Yes — add your note in the delivery notes field at checkout, and we'll include a hand-written card with your order at no extra cost.